Returns
The SteadyTracker Company will accept returns of purchased items within 15 days of the date of shipment with the exception of opened consumable products. Products that arrived damaged or have become defective within 15 days of shipment may be exchanged for a replacement product.
SteadyTracker does not issue credit for costs incurred in shipping a returned item.
SteadyTracker must receive the returned item within 10 days after an RMA number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit at the expense of the customer.
Refusal Policy
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the warehouse that it was initially shipped from. The customer will be credited for the product cost and tax, less handling (handling charge of $25 applied) and shipping charges both ways. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
Returns Instructions
To return a product please follow these simple steps:
1. Request a Return
A Return Merchandise Authorization (RMA) number may be obtained directly from our web site by clicking info@steadytracker.com, or by calling us at 949-510-7249. Please provide your name, daytime phone, order number and to provide your comments.
To avoid processing delays, please be as specific as possible. Generally an RMA number will be issued to you immediately. However, should your request require attention from a customer service representative, you will receive a reply within 24 hours.
2. Write your RMA number on your return shipping label
Write your RMA number (RMA_______) clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely.
3. Ship the product back to us
You must send the product back to us using UPS, FEDEX, TNT, USPS or DHL. SteadyTracker will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery. We strongly urge you to use UPS, FEDEX, TNT or DHL. It is your responsibility to retain a copy of the return’s tracking number in the event that the item is lost in transit.
Replacements will ship within 48 hours of receiving your return, excluding weekends and holidays. Once your order ships, you will be notified via e-mail with the tracking information on your replacement shipment.